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Sales and Service Lead

May 19, 2026 by chelsea hughes

Home » Classifieds » Retail & Consumer Goods » Sales and Service Lead
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Jobs Category: Retail & Consumer Goods

Job Title:

Sales and Service Lead

Company:

MRE Mercantile Men’s Clothier

Work Setting/Location:

In-Office

City/State:

Annapolis, MD

Salary/Pay Range:

$19.50-$22.00 an hour - Full-time

Benefits:

Paid Time Off, Employee Discount

Employment Type:

Full Time

Position Overview:

  • Support the Store Leader in executing daily store operations and achieving sales goals
  • Lead the sales floor during shifts—ensuring an exceptional, consistent customer experience
  • Act as a keyholder, including opening and closing the store
  • Coach and support team members in the moment to drive performance and service standards
  • Help maintain visual merchandising and brand standards
  • Assist with scheduling, inventory management, and operational tasks
  • Ensure company processes and policies are followed consistently
  • Step in to handle customer concerns and resolve issues with professionalism
  • Contribute to a positive, inclusive, and team-oriented store culture
  • Support onboarding and training of new team members
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Job Requirements

  • 1+ year of experience in a customer-facing or retail leadership role (Supervisor, Keyholder, or similar)
  • A strong communicator who leads with empathy and positivity
  • Comfortable taking initiative and stepping up to lead when needed
  • Organized, reliable, and able to multitask in a fast-paced environment
  • Passionate about delivering great customer experiences
  • Interested in growing into a larger leadership role over time
  • A collaborative team player who enjoys supporting others’ success
  • Curious, adaptable, and open to feedback

How to Apply

https://mremercantile.com/pages/career-application

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