Question: How did the roofer get such a positive review on his asphalt shingle installation?
Answer: He nailed it…
Jake Cross is a funny guy. But he’s serious when he needs to be. His pleasant personality belies years of knowledge and experience that make his company, American Remodel, one of the best in the business.
151 five-star Google reviews are proof:
“From first communication, Jake was great! He was responsive, professional, knowledgeable, and very, very patient (I ask a lot of questions)”.
“I can say without hesitation that American Remodel … was the most professional, conscientious, and skilled company I have ever used.”
“I could not be happier with American Remodel and Jake. Jake was recommended to me through my neighborhood Facebook page. Jake is personable, attentive and amazing at responding to requests and questions. Jake’s approach is friendly, informative and not in the least bit high pressure. The installation crew was polite, kind and so thoughtful when they were at my house installing the windows, and they cleaned everything up. That meant a lot to them. I have already been telling my neighbors and friends who live in my historic Baltimore neighborhood to do business with Jake and American Remodel. Thank you, Jake, and please thank your crew again for me.”
Jake’s steadfast humor and personability began with his childhood in Tampa, Florida. A successful football player in high school, he was recruited to play for the United States Naval Academy. Following a year at the Naval Academy Preparatory School in Newport, Rhode Island, Jake arrived in Annapolis, where he played football for all four years at USNA.
When Jake left the Navy, he joined Thompson Creek Window Company, where he was a top-producing sales executive for nearly a decade. He left to start American Remodel with longtime friend and business partner Robb Cochran. Confident in their experience at the top levels of the construction industry and knowing that their excellent relationships with suppliers would be instrumental in their success, Jake and Robb put all their savings into American Remodel and have built it into a company with an excellent reputation locally and regionally. “We wanted to create something we could grow and believe in, and that’s the foundation of what has driven our success,” Jake said.
While Jake’s sense of humor makes working with him a pleasure, he takes his customers’ home and business remodeling projects very seriously. Part of Jake and Robb’s deep commitment to their company and customers reflects the time, thought, and effort they took to craft a set of core values that guides their daily work with every customer. These values make Jake and American Remodel stand out: honesty, integrity, and transparency. “American Remodel’s core values are integrity and transparency,” Jake said. From start to finish, we’re not pushing our customers into buying a subpar product; we’re not switching products or acting sketchy. We’re doing whatever we must to make our customers happy.” Reviews mentioning Robb and Jake for exactly this kind of no-pressure expertise showcase how customers rely on American Remodel‘s product knowledge and indicate how the company’s core values are more than just words.
American Remodel‘s values distinguish them from other companies and contribute to the firm’s growing success. One of the things that customers love about American Remodel is their refusal to use pressure tactics to get customers. “We don’t haggle, and unlike other companies, we don’t use gimmicks or high-pressure sales tactics to reel in customers. We give the best price upfront, communicate and assist, and do the job right. Our customers know they can rely on us to be honest, dependable, and experts in our field.”
American Remodel employees are indeed experts in replacing and installing siding, windows, doors, roofing, gutters, decks, and patios. Jake and Robb personally supervise the project management of each job. Installers are certified by individual brands, so they are highly trained and educated in handling, installing, and maintaining the products American Remodel recommends. This certification means customers don’t have to worry about voided warranties for improperly installed siding, roofing, or windows.
If you need replacement siding, windows, doors, roofing, gutters, decks, and patios, call American Remodel. They’re offering a special for Annapolis Moms only: free installation on any complete roofing and siding replacement OR a free gutter system with complete roofing or siding replacement. This offer is not for the general public and is good through June 30, 2023.
Call American Remodel at 301-941-7784 or email them at Info@American-Remodel.com. Remember – you must tell them you read about the special in Annapolis Moms to receive the discount.
By Diana Love, Lifestyle Editor
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